About

Susan Terzakis is the Founder and Principal Advisor of Terzakis & Associates, a New Hampshire-based Fractional COO and business advisory firm serving established businesses ready to scale with stronger operations, leadership, and strategic execution.

With more than 27 years of experience spanning public service, executive leadership, organizational strategy, and operational development, Susan has built a reputation for helping business owners move from reactive day-to-day management into sustainable, scalable growth. 

Her work focuses on operational clarity, leadership maturity, systems optimization, team accountability, and long-term business resilience.

Since founding Terzakis & Associates in 2014, Susan has advised entrepreneurs and leadership teams across a wide range of industries including manufacturing, professional services, retail, hospitality, trades, eCommerce, and family-owned agricultural businesses. 

Acting as a strategic partner and Fractional COO, she helps companies strengthen internal operations, improve execution, increase profitability, and build organizations capable of scaling without chaos.

Your Business Is Growing. But Is It Becoming More Dependent on You?

You've built a successful business. Revenue is growing, your team is expanding, and opportunities continue to emerge. Yet somehow, you're still the person everyone turns to for answers, approvals, and decisions.

You're working harder than ever, but the business isn't giving you the freedom, profitability, or peace of mind you expected.

Growth shouldn't require more of your personal time, energy, and constant intervention.

We Understand the Challenge. We've Helped Business Owners Move Beyond It.

Terzakis & Associates is a New Hampshire-based business advisory and Fractional COO firm helping established founders, CEOs, and leadership teams turn operational complexity into clarity, accountability, and sustainable performance.

Founded in 2014 by Susan Terzakis, an experienced business strategist and Fractional Chief Operating Officer with nearly three decades of leadership and operational experience, our firm works directly with business owners who have built something valuable but recognize that their organization needs stronger leadership, better systems, and more disciplined execution to reach its next level.

We help identify what's holding the business back, develop practical solutions, and work alongside leadership teams to put those solutions into action.

Our work focuses on:

• Fractional COO Leadership: Experienced executive-level operational leadership without the commitment of a full-time COO.
• Business Growth & Strategic Advisory: Turning business goals into measurable priorities, sound decisions, and sustainable growth.
• Operational Excellence: Improving processes, profitability, organizational structure, and day-to-day execution.
• Leadership Development & Accountability: Building capable management teams that take ownership, make decisions, and deliver results.
• Business Continuity & Legacy Planning: Reducing founder dependency and developing organizations positioned for long-term value, transition, and successio

We serve established businesses across New Hampshire, New England, and beyond, including manufacturing, construction and skilled trades, professional services, hospitality, retail, and family-owned enterprises.Your Business Should Work for You. Not Because of You.

Whether you're navigating growth, confronting operational challenges, preparing for a leadership transition, or simply tired of being the person holding everything together, there's a better way forward.

Let's start with a strategic conversation about where your business stands today, what's preventing it from performing at its full potential, and what needs to change.
Terzakis & Associates
Business Strategy | Fractional COO | Organizational Growth
Website: www.terzakisandassociates.com
Phone: 603-714-0903
Email: Susan@terzakisandassociates.com